Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At jbypceej.shop, customer satisfaction is one of our top priorities. We want every customer to have a positive shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple and clear.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be accepted for return:

Products must be unused and in their original condition.
Items must include original packaging and included accessories.
Order information or proof of purchase must be provided.

Products that show signs of use, damage caused by the customer, or missing original components may not qualify for a return.

Return Request Process

To request a return, please contact our support team:

Email: info@jbypceej.shop

Please include your order number, product information, and a description of your request. Our customer service team will review your request and provide return instructions.

Return shipping costs are the responsibility of the customer unless the item was delivered damaged, defective, or incorrect.

Refund Processing

Once your returned item arrives and passes inspection, we will send an email confirming the refund decision.

Approved refunds will be issued to the original payment method within 5-10 business days. Additional processing time may be required by your payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will evaluate the issue and provide an appropriate resolution.

Order Cancellation

Cancellation requests must be submitted within 24 hours of placing an order. After an order has entered fulfillment, cancellation may no longer be possible.